The operating layer your EV business runs on
EV operations are people-intensive and unforgiving. A swap station that mishandles its crew schedule loses throughput by mid-morning. A charging hub without proper field-tech dispatch turns a five-minute reset into a four-hour outage. A gig-driver platform without honest payouts churns its workforce in weeks.
We design and build the software that makes those operations work — not as a generic HR add-on, but as a purpose-built workforce platform shaped around the cadence of EV businesses: short shifts, high churn, distributed locations, KYC-heavy onboarding, payout sensitivity, and live SLAs.
What it covers
- Onboarding and KYC — Aadhaar, PAN, driving-licence, vehicle-RC, and bank-account verification flows hardened for high-volume sign-up. Configurable approval workflows. Document expiry tracking.
- Roster and shift planning — Demand-driven shift generation using historical swap/charge throughput. Constraint solvers that respect statutory caps, fatigue rules, and skill matrices.
- Dispatch and assignment — Real-time job assignment for field technicians (station fault, transformer trip, swap-pack incident) with SLA timers, escalation chains, and route-aware routing.
- Performance and SLA — Per-shift, per-station, and per-technician scorecards covering swap throughput, mean-time-to-repair, customer-reported issues, and shift adherence.
- Earnings and payouts — Multi-component earnings (base, incentive, surge, deduction) computed nightly with full audit trail. Direct disbursement via NPCI rails or your payment partner. TDS, PF, and ESIC handling where applicable.
- Mobile-first apps — Operator and field-tech apps with offline-tolerant data capture, photo evidence, signature, and GPS validation.
Engineered to scale
The platform runs on the same time-series and event-streaming infrastructure as our telemetry stack, which means a single source of truth for shift events, station throughput, and earnings — no nightly batch reconciliation between four different vendors. Webhooks and a documented REST/GraphQL API integrate with your CSMS, billing engine, and CRM.