From running a station to running a network
The first ten swap stations or charging sites are heroic — every problem solved by tribal knowledge in a WhatsApp group. The next hundred fail unless you industrialise the operation: standard operating procedures that survive crew turnover, control-room runbooks that turn alarms into actions, and KPIs that catch problems before customers do.
We work with operations leaders to make that transition. The output is not a slide deck. It is a working set of SOPs, runbooks, dashboards, and shift handovers that your team uses on day one.
Engagements typically include
- Operating model — Roles and responsibilities (station ops, area ops, central ops), span-of-control, escalation matrices, and shift-handover discipline.
- Standard operating procedures — Written, versioned SOPs for swap-pack handling, station opening / closing, fault triage, fire response, theft and tampering response, and customer-incident management.
- Control-room runbooks — From alarm to action: every common alarm class mapped to a documented response with owners, time targets, and escalation paths.
- KPIs and dashboards — Per-station, per-region, per-shift KPIs (uptime, throughput, MTTR, swap-time distribution, energy delivered, revenue per port). Dashboards instrumented from the underlying telemetry stack, not hand-pulled from spreadsheets.
- Demand and capacity planning — Forecast-driven crew planning, pack inventory rotation, charger duty-cycle management, and depot energy planning.
- Incident and post-mortem culture — Blameless post-mortems with root-cause analysis, action tracking, and a learnings library.
How operations and engineering meet
Operations consulting is most powerful when it is wired directly into the software stack. Our engineering practice builds the telemetry, dispatch, and analytics layers; our operations practice designs the human routines that consume them. The result is an operation where dashboards are not vanity tiles — they are the canonical view your team plans, dispatches, and reports against.